About

Who We Are

We’re a group of adventure seekers and sports fanatics dedicated to making the highest quality altitude equipment and providing the very best service in this niche industry. Founded in 2015, Mile High Training was founded on the belief that we could provide superior equipment and vastly better customer service at a lower price point than our competitors. We feel both fortunate and proud to work with pro athletes, research facilities, business owners and all around interesting people doing amazing things. Our team has over 60 years combined experience in sports technology and athletic strength and conditioning and we’d love to put our experience to use for you. 

 

Return Policy

We offer a full 30-day no questions asked return policy for all personal-use equipment purchased (not rented) from Mile High Training, excluding the mask, which cannot be returned for sanitary reasons. There is no re-stocking fee for returns, though we will ask that you cover the return shipping if you decide to return. If you receive a broken or defective product, we will replace it at not cost and provide the shipping label at no charge to return the defective equipment.

 

We also offer an industry-leading 2-year parts and labor warranty for all purchased equipment. Our Commercial-grade High-Flow equipment does not come with a return policy (each system is custom built) but we do offer an industry leading 3-year warranty on all commercial systems. We strive to deliver absolutely amazing customer service – from discussing training programs and protocols to working with directly with contractors – and we hope our no questions asked return policy provides you the confidence to be able to move forward with owning your own high altitude training system.

Return Policy Personal-Use Equipment and Packages:

We offer a no-questions-asked 30 day return policy on all personal-use equipment (not commercial) which excludes certain accessories.  Equipment included in the 30-day return policy includes:

• E-100 Altitude Generator
• Altitude Tent
• Altitude Canopy
• Altitude Tent / Canopy Package
• Altitude Mask Package

 

Accessories:

We provide a 30-day no-questions-asked return policy for the fingertip pulse oximeter

We do not provide a return policy for the Altitude Mask, nor the Oxygen Monitor. The mask cannot be returned for sanitary reasons, the oxygen monitor comes with it’s own factory warranty and return policy.

 

Commercial Equipment:

All Elevate High-Flow equipment is custom-built and thus does not come with a return policy (as noted in purchase contract). Equipment does come with industry leading 2-year warranty.

We also do not offer our 30-day return policy for our altitude chambers, inflatable altitude chambers, and E-600 Altitude Generator.